When you need outside PC help, it's much better to let them see for themselves what's happening on your system. But if remote access isn't an option, the Problem Steps Recorder may be the next best thing.
To start the Problem Steps Recorder, click on the Start button and type in 'psr'. Click on the 'Start Record' button and the utility will record your activities through a series of screen shots, automatically including captions that show exactly where you clicked. You can also use the 'Add Comment' button to highlight specific areas of the screen and insert custom annotations. When you stop recording, everything will be stitched together and saved as a Web browser-compatible MHTML (MIME HTML) file, conveniently pre-zipped and ready for e-mailing to whoever you want.